Thank you to all of our new customers and those who continue to support us through your comments and feedback and in return help us improve our products and services. We value both positive and negative feedbank and encourage all of our customers to continue to share your thoughts and ideas for improvement with us so we can continue grow and keep you all happy!
***"I visited your store yesterday all the way from Coburg and I just had to let you know how happy I was with the customer service by Kim. She was sooo helpful and kind. She helped me gather info on all the products that I use from your store, so that I can easily place online orders with you in the future. She answered all of my questions and made me feel like she could help me for as long as I needed. I also heard her with the customer before me and she was being just as helpful! I am so excited to get making with my supplies from yesterday and will be back soon to order more online." - Anonymous (24/03/19) - Australia "I just wanted to say how impressed I was with both my purchase AND the zippity-quick delivery speed. It arrived here only eight days after I placed my order, and I dont even get response that quick with some U.S. companies. And I just *love* the veiling, I have almost completed the first fascinator using it." - Judy S. (05/07/19) - USA "Thank you SO much for helping me with my felt fur cone hood order last Friday - you remained calm under pressure, found what I wanted and my order with Grosgrain Ribbon and jelly beans arrived at my doorstep in Perth for Monday morning tea time - Well done and many thanks." - Susi R. (11/03/19) - Australia "Item arrived this morning, well packaged and in good condition. Many thanks." - Lily R. (14/02/19) - Australia "THANK YOU!! You guys have THE BEST postal service ever!!!! Very grateful. Also love your mystery boxes, a bit of fun with great useful products." Roz W. (28/01/19) - New Zealand "What a surprise, the parcel is here! Can't believe it arrived so soon. Just what I was after. After many years of putting up with plastic hair combs, I thought I would treat myself to "Something Nice". Love the colour." - Ronda C. (14/12/18) Australia "It’s a nicely laid out website, easy to navigate :)." - Janette B. (30/11/18) Australia "You guys are always fantastic to deal with and delivery is always so quick." - Trish B. (17/10/18) Australia "Miranda was proactive when I last came in and was keen to get me to show her what I preferred in my Buntal Mat selection. I appreciated her interest." - Louise M. (02/10/18) Australia "Thank you so much for sending my order so quickly! I’m one super happy customer today and keen to keep working on my headpieces with your your materials." - Tarra R. (26/09/18) Australia "Also thank you for supply great millinery products in such a timely manner, it's a struggle to get supplies as I'm sure your aware of. As a 1st year millinery student I appreciate the accessibly your online shop provides." - Sarah B. (16/06/17) Australia
"Just wanted to say thank you for a great service. I have revived all the items and I'm delighted with the quality of them. It's very difficult to find a good millinery supplier and I'm very happy that I came across your website. I'll be definitely ordering more." - Kasia Z. (20/01/17) Ireland "Just wanted to say big thank you from Ireland, the arrival of my order just made my day! Thanks so much." - Majella D. (09/01/17) Ireland
"You are always so lovely to deal with... I just received my order today - thank you! So speedy. Everything is lovely and I look forward to start creating with it all!" - Cessiah A. (01/12/16) Australia "Leather arrived after two days, Fantastic! Exactly what was described, perfect fit, I have already used it. It could not be easier dealing with you guys. Thanks so much :-) " - Frank (22/11/16) Australia
"I would like to thank you so much for such a great service I will b sure to recommend you my parcel arrived in great time." - Linda (16/11/16) Australia "I am writing to thank you for the opportunity to shop at House of Adorn. I went into the store today and was extremely impressed with the stock and most of all the customer service from Liz and Darcie. The girls are highly qualified professionals who genuinely care for their customers. I cannot express how grateful I am to them both! You are very blessed to have such exceptional employees. Their patient manner and happy deposition never goes unnoticed amongst customers. Their product knowledge and remarkable gift to match pieces accordingly and tastefully are rare indeed. If the quality of a business' employees is an indication of future success, then House of Adorn has a very bright future." - Rebecca S. (08/04/16)
"I recently ordered the beginner kit from House of Adorn simply so I wouldn't have to worry that I didn't have the right supplies when I needed them. I live in the USA, but was delighted when it arrived quickly. Everything was carefully packed and exactly what I need. It's so much less stressful having the goodies at my fingertips when I need them! Even with shipping half way around the world, the value was excellent." - Sherry (29/03/2016) USA "Thank you for your excellent, flexible, delightful customer service. You are assured of all future orders of my millinery requirements. Can`t wait to make hats with materials from Australia this time around for the first time. Looking forward to the next shipment." - Nayeja N. (3/03/16) Malawi
"I'm sending a quick message to let you know how impressed I am with your service! I phoned & then ordered on-line about mid afternoon yesterday and the package arrived around 8.30 this morning! Plus, the goods were exactly as I'd expected from discussing with a staff member by phone & the colours were a good representation of what I saw online. So ... to everyone at House of Adorn who contributes to making sales (photographers, web designers, sales & packaging staff & anyone I've accidentally overlooked) well done, & thank you!" - Marg M. (15/01/16) Australia "Thank you so much! I really appreciate the high quality and friendly service I have received from House of Adorn with my two purchases. I can now look forward to my course knowing I have all of my supplies." - Abi D. (07/01/16) Australia "You guys are seriously amazing, received my order from yesterday already, best service ever, thank you." - Pamela T. (06/01/16) Australia "I am a first time user of your business and I am writing to say how impressed I am with the very professional service you have provided. I placed my order on Sunday afternoon and my packaged arrived (near Wollongong NSW) on Tuesday! I did not expect that. Thank you very much. I have already referred a friend to you." - Teena L. (04/11/15) Australia
"Would just like to thank you so much for your prompt response to my order – I received my package today (I’m in WA). I have 2 friends whose daughters are in a dance school – I will certainly be passing on your name and your fantastic product range to them." - Joann S. (20/10/15) Australia"I really appreciate your help and all your very thoughtful contact. You really do offer an incredibly good service! With many thanks." - Maria W. (16/09/15) Australia "Wow thank you my order was placed yesterday and it was delivered first thing this morning just on regular post. Thank you for the great efficient service." - Jodie B. (05/08/15) Australia "My daughter is a freestyle dancer and I make her costumes ... you are a life saver ... Thanks so much for sending them (feathers) out so quickly. Mrs stirk (a huge fan of yours now lol)." - Mrs Stirk (04/10/14) United Kingdom "Thank you so much for all your prompt service and delivery. Ordered my things wed night and delivered first thing Friday. Great service especially at this busy time of year thank you very much appreciated." - Jodie B. (05/09/14) Australia "Picked up my order on Saturday and it's all good! Many thanks for your excellent customer service and I look forward to shopping with you again." - Nicola M. (04/08/2014) Australia "I received my shipment today and am delighted with it, would highly recommend your goods and very prompt service." - Helen B. (03/07/2014) United Kingdom "I am very please. I will be ordering again this time with the tracking. I really want to thank you for your help. You give the phase " Customer Service" a whole new meaning. Thank you" - Yvonne B. (10/06/2014) United States "The material turned up this morning.... It looks fantastic! Thank you, I will definitely be recommending that other coaches at my dance club go through your site for costume material in the future :) " - Kate L. (11/03/2014) Australia "Hi there, thank you so much, the feathers arrived yesterday and I've got her hat all sorted and she loves it. Wonderful service, you guys are the best!! ... you really were speedy and so professional." - Adrian D. (13/02/2014) Australia "Just to let you know that your 2nd shipment arrived very promptly! Thank you so much for your wonderful service, much appreciated!" - Monika N. (11/11/13) New Zealand "Many thanks for the fast delivery of the Alice headbands I purchased. Very happy with my purchase, thank you very much. Much appreciated your getting them to me so fast.......excellent." - Desley W. (01/11/2013) Australia "You guys Rock!!!!! Thanks for Awesome Product choice and service." - Cindy V. (29/10/2013) Australia "Thank you so much for your very quick response to my enquiry. I really appreciate your help and also for arranging for the replacement for my order at such a busy time. Many thanks again for your fabulous service!" - Maria W. (21/10/2013) New Zealand "Thankyou 'ever so much' for packing my order in time for the delivery man. I don't think I would ever get such service anywhere else Re: Millinery Ware. You are all so very good to me. I am most grateful." - Eleanor M. (13/09/2013) Australia "Thank you for all your services at the Brisbane convention. Also thank you for putting a face to the people and owners of House of Adorn! Your service to people is excellent! Look forward to doing business with you." - Chrisa M. (09/07/2013) Australia "Hi there, just wanted to let you know I received my supplies and very happy with them, they are exactly as showned, & as described! I love them, your products are of awesome quality & colours. I'm so happy with them! Yay! You guys are the best! Thanks!" - Jewels M. (25/06/2013) Canada "Thanks for the great service - my parisisal order arrived this morning in Perthvegas, WA ( usually stands for Wait Awhile ) .... express package arrived this morning within 24hours of my placing an order - well done!!! Many thanks." - Susi R. (05/06/2013) Australia "I was in last week and am very happy with the service that I was provided and look forward to dealing with you all again very soon." - Ash R. (28/05/2013) Australia "The package of feathers I ordered from you arrived today, unscathed, and I just want to let you know that I am delighted in every way with this transaction. Thank you!" - Barbara L. (11/04/2013) United States "Thank you sooooo much for the super fast completion of my order, the feathers are lovely. Very much appreciated." - Kelly H. (23/02/2013) Australia "Thank you for you super fast delivery at such a last minute. Very happy, will be shopping with you again soon." - Kristine O. (26/01/2013) Australia "I ordered some peacock feathers from you last week for my wedding in April and I just received them today. I just wanted to say a massive thank you - they are absolutely beautiful! They are far better than I was expecting or could have hoped for - thank you!!" - Kelly F. (22/01/2013) Australia "Trust you do well with your business. It's been a very easy site to use and your customer service today was brilliant. Put a few feathers in your cap!!" - Joanne H. (25/10/12) Australia "I was in your shop on saturday and just wanted to say that your range, prices and customer service was fantastic and I will definitely be back again. Also your account system and online ordering is great. You have inspired me to get back into millinery, thanks" - Nicole P. (22/10/2012) Australia "Also wanted to say I'm so impressed with all the new lines you guys have added - the jinsin is great and I was really happy to see the Abaca silk on there today in such awesome colours." - Amy Z. (18/10/2012) Australia "I just wanted to thank you for the great service you've provided for the past couple of months. Your selection and prices are very competitive and your staff very helpful and friendly." - Sarah G. (10/10/2012) Australia "Order placed! I will have so many awesome fascinators at my sale in Winnipeg that I will sell out! Thanks again. You have awesome products!" - Danine S. (05/10/2012) Canada "...the best feathers I've found from the other side of the world to make it here!! Your mounts and base pieces are some of the nicest constructed ones and the price is perfect. Really looking forward to working with you." - Stacey M. (27/09/2012) USA "The items arrivedd this morning in perfect condition as always. Love the Kool Fruit lollies - the extra touch to a perfect transaction - just lovely." - Margaret S. (17/09/2012) "Just wanted to say thankyou so much....the fabulous Feather flower turned up safe and sound and I look forward to shopping with you again soon :-) " - Susie (15/09/2012) Australia "Thank You for the option to learn with a Great Milliner,I think I can say from all of us it was a fabulous Experience..Look forward to the next one...Keep Me Informed..Thanks Again.." - Beck B. (15/09/2012) Australia "Thank you for allowing us to place quick orders over the phone. Hope you don't mind. Much appreciated : ) " - Eleanor K. (04/09/12) Australia "You have done a brilliant job with your web site and newsletter. I think you need to move to Queensland. Another milliner friend of mine here in Rocky, also commented on your level of service, availability of products and speed of delivery. Keep up the great work!!!" - Kathleen V. (24/08/12) Australia "I just wanted to say THANK YOU - for the speedy delivery and high quality of products i just recieved in my order. I will definately be shopping with you again... regularly." - Suz A. (15/08/2012) Australia "Thanks so much. Yes they were there. Yay! I plan to get stuck into making a bridal sash for my sister tomorrow. Fingers crossed. Lol. Thanks so much for your great service." - Mel H. (21/06/2012) "Thank you very much for the feathers, they are beautiful and our hats looked great!!!" - Lora M. (18/06/2012) "Thank you so much for you prompt response! I'm looking forward to seeing all the wonderful products!" - Linda M. (12/06/2012) "I just wanted to say thank you – I got my replacement mounts last night in the post and they are in perfect condition – definitely a superior product to that sent initially, all in 1 piece and packaged really nicely. So thanks for resolving the issue, I’m impressed with how professionally you’ve handled it and it certainly means I will be using you again to source materials! - Nahiid S. (22/05/2012) "your web site is just what I have been looking for" - Yvonne B. (15/03/2012) "Thank you very much for organising our short notice order yesterday and delivery today… excellent service and everyone is very happy" - Joe DC. (02/03/2012) "Thanks Heaps. Just received my order and I am very pleased. Thankyou for the prompt service." - Linda H. (24/02/2012)"Again thank you soooo much truly appreciate your understanding and kindness looking forward to receiving my goods." - Sara S. (15/02/2012) "I would like to thank you for prompt service with sending peacock feathers, much appreciated". - Janelle Leopardi (06/12/2011)