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Exchanges & Returns

 

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to exchange or refund the cost of goods (not including shipping fees) provided we are notified via sales@houseofadorn.com within 2 days of you receiving the goods. Fees and charges do apply for certain services which are listed below.  Once we acknowledge your request items must be returned with a copy of the invoice within 5 business days in Australia or 10 business days worldwide from date of notification.

Goods must not have been used or damaged, is in its original packaging and is in a fully resalable condition. If we find that the goods have not been returned to us in fully resalable condition, we reserve the right to refuse an exchange or refund on the goods. We are unable to offer an exchange/refund on any specially ordered or customised products.

Fees & Charges

Exchanges
If you are returning goods due to change of mind or incorrect purchase and wish to exchange the value of goods for other items, you will be charged the cost of postage to resend the new selected goods back to you.

Refunds
If you are returning goods due to change of mind or incorrect purchase and wish to obtain a full refund on the value of goods, we will deduct a re-stock administration fee of $5.00 plus any bank or processing charges incurred. Please note shipping costs are not eligible for refund.

If you are returning any goods because of an error on our part or because it is damaged or defective (NOT including items that have natural occuring imperfections e.g. feathers, leather, straws etc), we will refund the delivery charges incurred in returning the goods to us. Once we have received the goods and confirm that it is damaged or defective, we will replace and resend the goods at no extra cost, or provide a full refund in the original form of payment.